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Why choose us?

Care24 and Support24 offers specialist services delivered on behalf of The Community Housing Group, one of the largest social housing and care providers in Worcestershire.

Collectively, Care and Support24 have a team of over 100 members of staff who enjoy good terms and conditions and take part in an initial 12 weeks training, followed by ongoing regular training and development. This is why we have a very low turnover of staff and can offer consistency with visits. Staff work as part of small teams on a rota basis, to cover for any sickness and holidays, so you will see the same familiar faces on a regular basis.

All staff wear distinctive uniforms and carry a photo identification card with them at all times so you can be confident that they are authorised representatives of the Company. They all have up to date DBS (Disclosure and Barring Service) certificates, which was previously known as a CRB check – Criminal Records Bureau Check.

Our Care24 service and our Extra Care Schemes are accredited by the Care Quality Commission (CQC) – the independent regulator of health and adult social care in England, that makes sure health and social care services provide people with safe, effective, compassionate, high-quality care. This accreditation is alongside other extensive internal and external audits as part of The Community Housing Group.

We welcome comments, compliments and complaints about all aspects of our service. This helps to promote good practice and make improvements to the service where necessary. We will always strive to provide a high-quality service at all times, however, things can sometimes go wrong and customers or their representatives have the right to complain at any time. All complaints will be thoroughly and fairly investigated, following The Community Housing Group's complaints procedure.

Our Management Team

Katie Schofield

Katie Schofield

Executive Manager – ILS

Jane Killey

Jane Killey

Care and Support Services Manager

Carolyn Parfitt

Carolyn Parfitt

Care and Support Services Manager

Quality Policy Statement

Care & Support 24 and amica24, known together as The Independent Living Services, are leading providers of older or vulnerable people support services and personal alarm services.

Care & Support 24 and amica24 share the Strategic Priorities of its parent company, The Community Housing Group Ltd.

To guarantee high levels of performance, quality and customer satisfaction and to ensure that year-on-year improvements are maintained, Care & Support 24 and amica24 operate a business quality management system that meets the requirements of ISO9001:2015.

To meet and maintain appropriate standards of quality and performance, Care & Support 24 and amica24 commit to:

  • Delivering high quality and safety in every aspect of our business.
  • Meeting or exceeding our customers’ expectations.
  • Having a positive influence within the communities in which we operate.
  • Attracting, retaining and developing our people.
  • Continually improving our quality management system through monitoring, measurement of processes, service delivery and customer feedback.
  • Setting measurable quality objectives and continually reviewing these for effectiveness.
  • Communicating the Group's quality policy and quality objectives to its staff.

Achieving these standards is the responsibility of the entire team at Care & Support24 and amica24 and our management team is fully committed to the implementation of this policy statement.

With the adoption of the Eden Alternative organisation culture, it offers a unique and innovative approach to their services.

This service philosophy is based on ten principles that have been developed to support the elimination of the plagues of Loneliness, Helplessness and Boredom.

Eden Alternative

The Eden Alternative is about changing the culture of care, empowering staff to provide more meaningful services that deliver more for the individuals using that service.

The Eden Alternative is about changing the way we give care and support by moving from a task driven approach to a more person directed approach and recognising the value of relationships in maintaining wellbeing for all those involved.

Katie Schofield - Head of Care & Support

Rupert Lawrence - Head of amica24